Describe a person you helped recently

I'll talk about helping a neighbour of mine, an older man who lives two doors down. He needed help because his phone stopped working — or rather, he thought it had stopped working. What had actually happened was that a software update changed the layout, and every app he used was suddenly somewhere else. For him that meant he couldn't call his daughter in Da Nang, and that was the only way they spoke. What I did was sit with him for about an hour and a half. And honestly, the temptation was to just fix it in two minutes and leave. I nearly did. But then he'd be stuck again the next time it updated. So instead I made him do each step himself while I watched, which was slower and more frustrating for both of us. I also wrote the steps on paper, because a note in a phone is no use when the phone is the problem. How did I feel afterwards? Partly good, obviously. But mostly I felt a bit ashamed of how close I came to doing the fast version. Helping someone in a way that leaves them dependent isn't really helping — it just feels like it, and it feels like it because it's quicker for you. He calls his daughter every Sunday now, and he hasn't asked me again, which I take as the actual result.